Refund Policy

Your Satisfaction. Our Promise.

At ShopiRivo, we’re committed to delivering premium quality, thoughtful service, and complete satisfaction. Every product you see in our store is carefully selected from our global partners, to ensure you receive the best — every time.

We stand behind every order placed through ShopiRivo. In the rare event that something doesn't go as expected, our Return & Refund Policy is here to support you.

1. Order Cancellations

We understand — sometimes plans change.

  • Orders can be cancelled within 6 hours of placement.

  • After this window, your order is processed and sent to our fulfilment partners, and unfortunately cannot be cancelled.

To request a cancellation, please email:
📧 shoprivo065@gmail.com

2. Return Eligibility

While we currently do not accept returns for reasons like change of mind or wrong size selection, we do accept return/refund requests in the following cases:

  • Item received is damaged or defective

  • Item is significantly different from the product description

  • You received the wrong product

To qualify:

  • You must contact us within 7 days of delivery

  • Provide photo or video evidence of the issue

  • The product must be unused and in original condition

3. Our Refund Promise

At ShopiRivo, we only promise what we can deliver — and we always deliver what we promise.

You are eligible for a 100% refund if:

✅ Your item arrives damaged or broken (with proof)
✅ Your order is lost in transit and not delivered within the expected timeframe:
    – 60 days for most countries
    – 90 days for remote areas

You may receive a partial refund if:

  • The product has minor defects but is still functional

  • You received a different product but choose to keep it

4. How to Request a Refund

We’ve made it easy:

  1. Email shoprivo065@gmail.com with:

    • Your order number

    • A brief description of the issue

    • Photo or video proof

  2. Our customer care team will respond within 48 hours

  3. If approved, your refund will be processed back to your original payment method within 5–10 business days

5. Situations Not Covered

We are unable to process refunds for the following:

  • Orders where the shipping address was incorrect

  • Items delayed due to customs clearance, holidays, or weather

  • Requests made after 7 days of product delivery

  • Items returned without approval

6. Contact Us — We’re Here to Help

We value our customers and treat every order with care and respect.

For assistance, questions, or feedback, reach out to:

📧 shoprivo065@gmail.com
📍 Support Hours: Monday to Friday | 9 AM – 6 PM 

ShopiRivo — Where Quality Meets Care.